ADA Compliance for Healthcare & Medical Practices
Medical practices are places of public accommodation under ADA Title III. Appointment scheduling pages, patient intake forms, and telehealth interfaces are common WCAG failure points — and HIPAA compliance does not cover accessibility. Find out where your patient-facing pages stand in 30 seconds.
ADA lawsuits filed in 2024
Source: UsableNet 2024 Annual Report
Typical settlement range
Source: ADA litigation data
Of websites fail WCAG 2.1 AA
Source: WebAIM Million 2024
Where healthcare websites commonly fail
The same pages patients rely on most heavily are the ones most frequently found non-compliant.
Appointment request and patient intake forms
Online appointment scheduling, new patient registration, and health history forms are the highest-risk pages for any medical practice. Unlabeled form fields, inaccessible dropdowns, and missing error handling are common WCAG failures that prevent patients with disabilities from booking care — a clear ADA Title III violation.
Telehealth scheduling interfaces
Telehealth platforms embedded on practice websites — video visit scheduling, virtual waiting rooms, consent forms — frequently fail WCAG keyboard navigation and screen reader requirements. If a patient with a motor or visual disability cannot schedule a telehealth appointment, that's an access barrier the practice is responsible for.
Health education materials as inaccessible PDFs
After-care instructions, patient education handouts, consent forms, and health guides distributed as untagged PDFs are WCAG failures. Patients who rely on screen readers cannot access these documents. Healthcare websites publish PDFs at a high rate — and plaintiff attorneys flag each one as a separate documented violation.
HIPAA compliance does not mean ADA compliance
HIPAA governs the privacy and security of protected health information. The ADA governs physical and digital access for people with disabilities. These are entirely separate requirements with different regulators, different enforcement mechanisms, and different technical standards.
A medical practice that passes a HIPAA audit can still receive an ADA demand letter the same week. The relevant standard for web accessibility is WCAG 2.1 AA — and our scan tests your public pages against that standard directly.
Choose your audit
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Check your scheduling or new patient form page. Full WCAG 2.1 AA violation list with plain-English fix instructions and severity breakdown.
Check your scheduling pageCheck your entire practice site — homepage, scheduling, intake forms, services, and more. Full violation report across every scanned page.
Check your entire siteHow it works
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Enter your scheduling page or homepage URL. No account required. The free scan runs in under 30 seconds.
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See your WCAG 2.1 AA compliance score and a high-level breakdown of issues — critical, serious, moderate, minor.
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Unlock plain-English fix instructions, code examples, and a priority matrix. Single page $19, Key Pages $49.
Common questions
Do medical practices have to have ADA-compliant websites?
Yes. Medical practices are places of public accommodation under ADA Title III. Courts have consistently ruled that healthcare provider websites must be accessible to patients with disabilities — including the scheduling, intake, and contact pages that patients use to access care.
Our website is HIPAA compliant — does that cover ADA accessibility?
No. HIPAA and the ADA are separate laws with different requirements. HIPAA covers patient data privacy and security. The ADA covers accessibility for people with disabilities. A HIPAA-compliant website can still fail every WCAG accessibility criterion. You need to meet both standards independently.
Can you scan our patient portal?
We scan publicly accessible pages — no login required. Most patient portals require authentication and can't be externally scanned. We recommend testing your appointment scheduling page, new patient intake form page, contact page, and homepage. Those are the public-facing pages most likely to appear in a demand letter.
Do I need a subscription?
No. You pay once per scan — $19 for a single page, $49 for Key Pages (up to 10 pages). No recurring charges unless you opt into monthly monitoring.